Privacy policy

ITHS cares about your privacy and personal data protection, respects your rights to personal data protection and the lawfulness of processing in accordance with applicable legal acts: Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation), the laws and regulations of the Republic of Latvia, this Privacy Policy and other applicable legal acts in the field of privacy and data processing.

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ITHS Privacy Policy applies to data processing regardless of the form and/or environment in which you provide personal data (www.iths.lv, on paper, electronically, by telephone, in a mobile application) and in which systems or on paper they are processed.

 

Who is responsible for the processing of personal data?

The controller of personal data processing is:

1. SIA IT Hospitality, registered in the Commercial Register of the Republic of Latvia under registration No. 40203196322, legal address: Aleksandra Grīna bulvāris 9 - 51, LV-1002, Riga, Latvia

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ITHS contact information for matters related to the processing of personal data: kt@iths.lv, legal address: Aleksandra Grīna bulvāris 9 - 51, LV-1002, Riga. Using this contact information or by contacting the ITHS legal address with a written application, you can ask a question about the processing of personal data to the ITHS data protection specialist. The ITHS supervisory authority for personal data protection is the Data State Inspectorate, however, in any case, we invite you to first contact us with your request.

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For what purpose and on what legal basis is personal data processed?

If you wish to receive program products or services, ITHS will request and process your data (e.g. name, surname, personal identification number, contact information, current account number, responsible persons, beneficiaries and, depending on the service, other information, such as information on the accounting system, real estate, information systems, etc.) in order to prepare a service offer, assess risks and conclude a cooperation agreement.

 

ITHS will request and process your personal data (e.g. information on service data and conditions of provision, video surveillance records and images, etc.) in order to assess the procedure for executing the cooperation agreement and make a decision on providing services. ​​​

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Processing of personal data

 

ITHS will process your personal data:

1. For the purposes of providing services:

- for customer identification;

- for preparing and concluding a contract;

- for fulfilling contractual obligations;

- for providing, improving services, developing new services;

- for advertising and distributing services or for commercial purposes;

- for reviewing and processing objections and complaints;

- for maintaining cooperation, increasing loyalty, measuring satisfaction;

- for administering payments;

- for risk assessment;

- for assessing fraud and credit risks;

- for maintaining and improving the website and mobile applications.

 

2. For business planning and analytics purposes:

- for statistics and business analysis;

- for planning and accounting;

- for measuring efficiency;

- for ensuring data quality;

- for conducting market and public opinion research;

- for preparing reports;

- for conducting customer surveys;

- for the prevention and investigation of criminal offenses;

- within the framework of risk management, audit, compliance activities.

 

3. For other purposes:

- for providing information to state administrative institutions and operational entities in the cases and to the extent specified in external regulatory enactments;

- for specific purposes, about which we will inform you at the time you provide the relevant data to ITHS.

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Personal data is processed mainly on the following legal grounds:

- for the conclusion and execution of a contract – to conclude a contract upon receipt of your application and ensure its execution;

- for the execution of regulatory enactments – to fulfill the obligations set forth in the external regulatory enactments binding on ITHS;

- in accordance with your consent as a data subject;

- in legitimate interests – to fulfill the legal obligations of ITHS arising from the existing obligations between you and ITHS, a mutually concluded contract or the law.

 

ITHS legitimate interests:

- to conduct commercial activities;

- to provide professional services;

- to verify your identity as a client before concluding a contract;

- to ensure the execution of contractual obligations;

- to prevent unreasonable financial risks to its commercial activities (including conducting a risk assessment before providing services and during the execution of the contract);

- to store your applications for the provision of services, other applications and submissions, notes about them, including those made orally, by calling, on the website or by sending them by e-mail;

- to analyze the operation of the ITHS website, websites and mobile applications, develop and implement their improvements;

- to administer the customer account on the Restoaudit.lv website and mobile applications;

- to perform actions to retain customers;

- to segment the customer database for more efficient provision of services;

- to develop and develop services;

- to advertise your services by sending commercial communications;

- to send other reports on the progress of contract execution and events relevant to the contract execution, as well as to conduct customer surveys about services and their user experience (NPS);

- to prevent fraud;

- to ensure corporate governance, financial and business accounting and analytics;

- to ensure effective company management processes;

- to ensure the efficiency of service provision;

- to ensure and improve the quality of services;

- administer payments;

- administer unpaid payments;

- address state administrative and operational institutions and the court to protect its legal interests;

- inform the public about its activities.

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To whom does ITHS transfer your data?

ITHS may not disclose confidential information about your cooperation agreement and personal data. Access to your data is only available to those employees who need it to perform their work duties. However, in cases specified by law or contract, based on your consent or in accordance with ITHS legitimate interest, ITHS may provide information to the following persons:

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To an external service provider:

Restoaudit.lv works with certain external service providers to fulfill ITHS contractual and legal obligations, such as IT service providers, software manufacturers or experts.

 

To a cooperation partner:

Restoaudit.lv may transfer your personal data to cooperation partners related to the provision of services to ITHS clients, such as software manufacturers, IT service providers.

 

To other recipients:

ITHS may be obliged to transfer your personal data to further recipients, such as state and local government departments, in order to fulfill a legal obligation to notify, for example, the State Revenue Service, law enforcement authorities or supervisory authorities (Financial and Capital Market Commission, Consumer Rights Protection Center, etc.).

 

Does ITHS transfer your data to other countries outside the European Union?

 

Your personal data is mainly processed within the territory of the European Union and the European Economic Area. If ITHS transfers your data to service providers outside the European Union and the European Economic Area, this will be in accordance with the applicable European Union data protection regulations.

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Use of cookies

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What are cookies?

A cookie is a small text file that is stored on your computer or mobile device when you visit a website. On each subsequent visit, cookies are sent back to the originating website or to another website that recognizes the cookie. Cookies are designed to ensure the convenience of using the website and improve its functionality by facilitating users' work and collecting information about how users use the website. Cookies do not pose any threat to the website visitor's computer in any way.

 

What are cookies used for?

ITHS uses cookies to improve your experience as a user of the ITHS website, as well as to receive data and gain insights that ITHS can use to ensure that the website is designed and functions in a way that gives you the best possible service. Cookies are used when using the ITHS website https://iths.lv

 

Cookie description and what cookies does ITHS use?

 

Mandatory cookies

These cookies are necessary so that you can freely visit and browse the website, obtain information about services and purchase them. These cookies identify your device, but do not reveal your identity, nor do they collect or aggregate information. Without these cookies, the website will not be able to function fully, for example, provide you with the necessary information, provide the requested services or log in to your profile or apply for a service. These cookies are stored on your device until the web browser is closed.

 

Functional cookies

Functional cookies are necessary for the website to remember the settings you have selected and the choices you have made. They remain on the computer until the cookie expires or until the user deletes it.

 

Analytical cookies

Analytical cookies are a website usage analysis tool that collects data on how the website is used. They store information about website usage, identify frequently visited sections, including the content you select when browsing the website. The information is used to analyze what interests website users and to improve the functionality of the website. These cookies are used only for statistical purposes, they are not used to identify individual users.

 

In some cases, some of the analytical cookies are managed by third parties – data processors (operators), such as Google, instead of ITHS, in accordance with ITHS instructions and only for the specified purposes.

 

Cookies used by ITHS:

 

__utma

This is a persistent cookie that remains on the computer until the cookie expires or until it is deleted by the user. This cookie records the first visit (unique visit) and the last visit (unique visit). It also includes information that allows you to track the days and number of visits related to purchases, as well as analyze customer actions at different stages of the purchase process.

 

__utmb, __utmc

They work in pairs, allowing you to calculate the duration of a visit. __utmb records the exact time the user enters the website, while __utmc – the time they leave the page. __utmb expires at the end of the session, i.e. when the user leaves the page. __utmc expires after 30 minutes if no new views are registered on the ITHS pages during this time.

 

__utmz

It indicates where the user came to the page from (search engine, link from another page, typing the address directly into the Internet browser, etc.). In addition, the cookie records the keyword that the user entered in the search engine before arriving at the www.iths.lv website, as well as the user's approximate location, which is determined based on the user's IP address. This cookie is valid for six months.

 

__utmv

It is used to segment users.

 

site_user

It stores information about the country, which is determined based on the user's IP address, as well as the language used by the user during the last visit.

 

_dc_gtm_UA-1259497113-2

It is a cookie from the Google Tag Manager solution, which is used to manage various scripts (automatic web page programs).

 

_fbp

It is a cookie from the Facebook Pixel solution, which is used to manage various scripts (automatic web page programs). For more information about the use of Facebook cookies, please see the Facebook cookie policy

 

ipp_key, ipp_uid, ipp_uid1, ipp_uid2

Cookies are used to protect the web from DDOS attacks. Their purpose is to identify visitors during a DDOS attack or in case of suspicious activity.

 

_ga cookie

It is used to identify users. This cookie is valid for two years.

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How to opt out of cookies?

You can control, block and delete cookies from your device at any time, even if you initially agree to the storage of cookies. You can set most browsers to block the reception of cookies on your device. This option is usually available in the browser settings section. By blocking the reception of cookies, you will have to manually adjust your settings each time you visit the website, and there is a possibility that some services and features may not work.

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ITHS will regularly review and update this policy. The current version was published on May 17, 2025.